JIRA
http://www.atlassian.com/software/jira/
Features
Manage bugs, features, tasks, improvements or any issue
A clean and powerful user interface that is easy to understand for both business and technical users
Map your business processes to custom workflows
Track attachments, changes, components and versions
Full text searching and powerful filtering (customisable, saveable, shareable and subscribeable!)
Customisable dashboards and real-time statistics
Enterprise permissioning and security
Easily extended to and integrated with other systems (including email, RSS, Excel, XML and source control)
Highly configurable notification options
Runs on almost any hardware, OS and database platform
Web service enabled for programmatic control (SOAP, XML-RPC and REST interfaces)
and much more...
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